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Order and Payment

We are committed to making your shopping experience with as straightforward and easy as possible.


The prices on our website are displayed and charged in GBP Pound Sterling.

Methods of payment: debit and credit cards, cash transfers and cheques

We accept online payments using most debit and credit cards, including Mastercard, Maestro, Visa, Visa Debit and Visa Electron. (Please do not send your debit or credit card information in a regular email, however, as we cannot be held responsible for any loss that might occur as a result. See below for how to pay securely)

We also accept payment by BACS transfers, cheque payments and PayPal.

VAT and sales taxes

We are required to charge VAT on all orders posted to the UK and to other countries in the European Union. The prices shown on our website include VAT at the current standard rate of 20%. Our invoice will disclose separately any VAT that we charge to you.

Jewellery that is shipped outside of the UK or the European Union is not usually subject to VAT in the UK. Where applicable, based on the delivery country that order is being shipped to, we will exclude VAT and duty from the price of your order.

Please note that, as a result of the jewellery being imported to your country, you may be required to pay other taxes or charges locally. Any local import duties, customs charges, taxes or administration charges paid to couriers arising from a shipment outside of the EU should be paid directly by you. cannot be held responsible for the payment of such charges.

If you are concerned about the possible VAT and duty implications of your order from, please contact us before placing your order and will do what we can to help you.

Checking the status of your order

To confirm the status of your order, please log in to check your customer account if you have registered an account with us. Otherwise please contact us by phone or email.

Cancelling an order

You may cancel your contract with us at any time, up to the end of 30 days from the date that you receive the ordered jewellery. If you have a query regarding your jewellery, or would like to cancel your order, please contact our Customer Service team.

Please note that some orders cannot be cancelled and those that can are subject to certain time limitations and conditions, as set out in our Terms and Conditions.

Payment security

All orders with are processed using Secure Trading, a leading UK-based online payment gateway that encrypts your payment card details in a secure environment.

In addition to encrypting your information with the latest SSL technology (see below), we also use an additional layer of payment card security called 3D Secure, established by MasterCard and Visa to help protect you from unauthorised payments and fraud.

MasterCard? SecureCode is a 3D Secure service that password-protects your MasterCard and Maestro payment card details, giving you added security when shopping online. The service allows you to create a password that is known only to yourself, to use every time you use your card online.

To use the MasterCard? SecureCode service, you must first register with the bank that issued your MasterCard and/or Maestro card. Once you have registered your own private password with your card issuer, you will be automatically prompted at checkout to provide this password each time you make a purchase. This means that even if someone knows your card number, they will unable to complete a purchase without your private password. To find out more information about this service, visit the MasterCard? SecureCode website.

Please note that your MasterCard? SecureCode password is not your account password. does not have access to your MasterCard? SecureCode password.

Verified by Visa is a 3D Secure service that protects your card against unauthorised use and fraud when shopping online. It provides a password-protected level of security when using your Visa card for online purchases at any one of more than 300,000 websites across Europe. You can sign up for Verified by Visa directly with your payment card provider. When using Verified by Visa you?ll be asked to enter a password, known only to yourself, in addition to the normal payment card details asked for when making a purchase. To find out more information about this service, visit the Verified by Visa website.

Website security and secure payment processing

All transactions with are processed using Secure Trading, a secure online payment gateway that encrypts your card details in a secure environment. Secure Trading's systems are scanned quarterly by an independent assessor and audited annually to ensure compliance with the Payment Card Industry Data Security Standard.

To be confident that your payment details are safely protected, all the transaction information that is passed between us and the Secure Trading's systems is encrypted using up to 256-bit Secure Socket Layer (SSL) technology. If SSL is enabled, you will see a padlock symbol at the top of your browser. You can click on this padlock to find out information about our SSL digital certificate registration. You will also notice that our URL location field at the top of your browser has changed from http to https.

Once SSL has been enabled, you are in a secure payment mode and no information that you pass to the Sage Pay servers can be examined, used or modified by third parties attempting to gain access to sensitive information.


At are committed to ensuring that your privacy is protected and your personal information remains confidential and secure. For more information, please read our Privacy Policy.