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15 Days Return - Hassle Free

We are 100% committed to delivering first-class?Customer Care?to all of our why we have a no quibble 15 day returns policy on most jewellery, subject to the following terms:

  • The jewellery is in its original packaging and in perfect condition
  • The jewellery is returned within 15 days of the delivery date.
  • If a Diamond Bracelet has been customised to your required length this is un returnable
Returns Procedure
  1. Please inform us of your intention to return an order by emailing us at [email protected].
  2. Label the parcel to our returns address:
    C/O JC LTD
    48b Hendon Lane
    N3 1TT
  3. You should package your item in the original box in which it was sent and include the accompanying certificates. Failing to do so could result in a delay in processing your return and, in the case of a refund, could result in a deduction from the refund amount.
  4. You should send a covering letter inside your parcel. This should explain the reason you are sending your item to us;
  5. Make sure you insure the parcel for the full amount of your order value.
  6. Return the product by using a reputable and guaranteed postal service or courier company.
  7. Send the tracking number and date of post to [email protected].

Do not under any circumstances write diamonds, The Diamonds Factory or diamond jewellery anywhere on the external packaging or address label of the parcel.

Drop Off

You can arrange appointment to drop off your item in person at our london showroom. Simply contact us and we will book your appointment.

Refund / Exchange duration:

Once the item is received, it will be sent to the Quality Assessment department where the product (s) will be inspected. If any item found to be worn, damaged, altered, resized, tampered with, or found to be mishandled in any way it will not be accepted for refund. Depending upon the payment method used, it will take 8-10 working days for the refund to appear in your account.

Any Diamond fallen of the Ring or lost will not be covered under our return policy and no replacement will be guaranteed. We strongly advice you to get the jewellery insured yourself against such mishap. Our advice to you is to inspect your item as soon as it arrives and notify Diamonds Factory for any defect or damage, if found any. You may also contact us on our toll-free number 020 8446 8538 020 8446 8538 or email us at [email protected].

Get In Touch

If you would like to discuss any aspect of our returns policy, please get in touch with our ever so friendly Customer Care Team on 020 8446 8538 020 8446 8538 , or enter into a Live Chat